Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@gethemisphere.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@gethemisphere.com.

 

Important Policy Updates:

* We currently have two colours available: Black and White. The final product colour will depend on stock availability.

* Returns and refunds will NOT be accepted for colour-related issues. This is clearly mentioned at the time of ordering on the website.

* Returns and refunds will NOT be accepted for size-related issues. The size chart is clearly provided on the website. Please check it before placing your order. All sizes in chart are correct in measurement.

* If you still wish to exchange due to size, the customer must bear the reverse pickup and new delivery charges.

* Returns will be accepted only in cases of defective or valid product issues.

 

 

 

Damages and issues

Please inspect your order upon receiving the product  and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and take corrective action.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

 

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have post validating with us , and once the return is accepted by quality team , we will send you the exchanged material

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@gethemisphere.com.

 

 

All approved exchange and replacement requests will be completed within 15 business working days.